CU Students Learn Impact of Automation on Self-Service Delivery, 21st Century Business Life

CU Students Learn Impact of Automation on Self-Service Delivery, 21st Century Business Life

 
CU Students Learn Impact of Automation on Self-Service Delivery, 21st Century Business Life

The speaker and Faculty

The Electrical and Information Engineering Department (EIE) held a Town and Gown seminar recently, in a bid to drive the vision 10:2022 of the University and maximize the opportunity to relate with the Engineering industry, thereby, enhancing the educational experience of the students, as directed by the Vice-Chancellor, Professor Charles Ayo.

The seminar paper titled, ‘The Digital Enterprise and its Automation for Real Time Operation,’ was delivered by Engr. Fidelis Akpogiran, from Shell Petroleum Development Company, Port-Harcourt on January 15, 2016, at the EIE Building. The seminar, which attracted a total number of twenty-five (25) faculty and staff and over two hundred (200) students cutting across the 300 and 500 Levels in the Department, exposed the participants to the role, importance and relevance of automation to business models. It also elucidated on its impact on self-service delivery and the 21st century business life.

While welcoming the guest speaker, the Head, Department of Electrical Information Engineering, Dr. Francis Idachaba, encouraged the students and faculty to maximise the opportunity to improve themselves via the depth of experience of the lecturer. He described the lecturer as a seasoned professional who is committed to excellence and professionalism.

In his presentation, Engr. Akpogiran, cited an Enterprise as an organization, especially a business, or a difficult and important plan, particularly, one that will earn money. He defined a Digital Enterprise as an organization that uses technology as a competitive advantage in its internal and external operations. He stated, however, that Digital Enterprises are often characterised by varying levels of automation (input - processing - output) value chain of operations. One of them is ‘Full automation (no human intervention)’ while the other is ‘Partial automation (varying degrees of manual/human intervention).’

The guest speaker said that many enterprises define strategies and pathways to digital automation and invest on it as a competitive advantage. They brainstorm on how best to automate and beat the competition. This digital automation, he said, covers every aspect of human endeavour: Government Services, Banking and Finance, Retail, Manufacturing, Oil and Gas, Health and Medical Services, Education, Religion, Entertainment, Communication, Logistics, etc.

“One of the features of Digital Automation is the ‘Real-Time System’ in which there is a defined time limit between request and response or between input and output in a system. In many cases, time limit is usually so small that it is considered almost instantaneous.”

However, he said, “An underlying infrastructure consisting of digital technologies and business processes are required to implement and support real time systems.”

He listed the advantages of enterprise real-time architecture to include seamless flow of data from the field to the office and for decision to flow back to the field in a timely manner; enablement of higher levels of operational excellence; the tackling of traditional office/field team culture and the transformation of the enterprise into the new virtual team not restricted by distance.

Present at the event were members of the EIE Department and some other members of the College of Engineering.

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