Role of Chemist in Product Quality Revealed
The Management and Control of Product Quality was the focus of interaction on Wednesday, October 25, 2017, at the Town and Gown Seminar of the Department of Chemistry, Covenant University, Ota.
The facilitator, Mr. Taiwo Oteju, who is the Quality Manager, West, East and Central Africa for Kimberly-Clark SSA West Africa Limited, Lagos, highlighted the role of a Chemist in product quality management systems, quality improvement tools and standards, as well as their regulatory framework.
Mr. Oteju noted that good quality means giving customers what they want on time, every time and at the right cost. The Chemist, he said, is involved at every step. “Quality is not about luxury, it is about consistently giving the customer what he expects,” he added.
The guest speaker explained further that while Quality Control functions test and measure materials and product, Quality Assurance establishes systems for ensuring the quality of products. “Quality Control is about detection and corrective action while Quality Assurance is about preventive action. Quality Management system will combine Quality Control with Quality Assurance.”
He enumerated quality management tools and standards engaged by Chemists which include cost of poor quality, 5S Techniques, good manufacturing practices, good storage and distribution practices, International Organisation of Standardisation (ISO 9001: 2015) Hazard Analysis and Critical Control Point (HACCP), Kaizen principles as well as Lean and six sigma.
Mr. Oteju emphasised that Chemists have critical role to play in the framework put in place by regulatory agencies such as National Agency for Food and Drug Administration and Control (NAFDAC), Standard Organisation of Nigeria (SON) and the Institute of Public Analysts of Nigeria (IPAN).
He also highlighted the characteristics of a quality professional which include ability to execute or implement project, ability to understand and speak the language of the business, being thorough and meticulous, personal discipline and integrity, eye for details, knowledge of appropriate tools as well as being fair and objective among others.